Suddenlink Teams With Salvation to Help Feed More Than 1,800 in Easterh North Carolina

For the third straight year, Suddenlink, Greenville, teamed with The Salvation Army to encourage residents and businesses in Eastern North Carolina to help feed families and individuals in need through their “Together We CAN” Christmas Can Food Drive. Since beginning the Food Drive in 2010, canned food donations have helped feed more than 1840 individuals and families with children.

Local residents and businesses in the five Salvation Army-Suddenlink service areas sponsoring the Food Drive -- including Greenville, Kinston, New Bern, Rocky Mount and Washington -- made canned and other non-perishable food donations during a five-week period beginning Friday, November 16, and ending Monday, December 24, 2012. The goal for the Food Drive was to secure 700 food boxes from food donations collected at various sites throughout Eastern North Carolina. It is estimated that 700 food boxes will feed approximately 700 families
or about 2,100 people in need served by the five participating Salvation Army Corps teams.

“The Salvation Army will do its best to be there for the growing number of adults and children who will visit their local Corps offices for feeding assistance this Christmas and into 2013,” said Greenville Salvation Army Captain John Sikes. “We are fortunate to have a corporate partner such as Suddenlink. Their help is vital if we are to generate enough nourishing
food for the thousands of people served by our five area Corps teams, who help local people face unemployment, health issues and other personal challenges. Suddenlink’s efforts always come at a crucial time as the holidays bring a greater need and higher demand on The Salvation Army’s resources.”

“We know there is a serious need, and Suddenlink employees are committed to helping meet that need in the communities we serve throughout North Carolina,” said Suddenlink North Carolina Senior Vice President Phil Ahlschlager.

Suddenlink, the nation’s seventh largest cable operator, employs nearly 350 people and serves more than 90,000 customers in Eastern North Carolina.

Colby Brooks, Time Warner Cable

As Supervisor of Regional Reporting on the Time Warner Cable Finance Team, Colby Brooks creates and analyzes reports for different business units across the East Region.   These reports enable employees to look at metrics like campaign churn, sales volumes by team and department and revenue assurance data.

A few years ago, when Brooks worked as an analyst in MIS, he learned about a tool called SQL Viewpoint which allows you to pull real-time data from the billing system.  

Brooks used this tool to create key executive level reporting and also to enable employees across the East Region to pull their own reports using a drop-down web interface.  Today, supervisors in Telesales, Customer Care, Direct Sales, and Inbound Sales use this system to run reports that show them more about their daily productivity levels, sales numbers, campaign usage, etc. 

Brooks started as an intern in 2005 and has grown his career with Time Warner Cable.  Shortly after he graduated from the University of North Carolina –Wilmington, he worked in the Wilmington Call Center in Tech and Business Class Support.  In 2007, he joined the Management Information Systems (MIS) team and then moved to the Raleigh Finance Department as a Reporting Analyst in 2008.  In that position, he saw the need to develop more user-friendly reports.  Once he started working with these reports, he knew it could help provide powerful insight on finance and sales activities, and he began generating reports for different leaders within these groups.  He also began to utilize the web interface that could be used by multiple people within the company.

Since 2010, Brooks has been a Supervisor of Regional Reporting.  “People may think my job is boring but the job requires creativity to find new ways to search through tons of data to learn more about our business activities,” said Brooks.  “I think creativity is important in this position because the reports I create often point to areas where we can analyze data to better understand business trends and processes.  Innovation is the best part of this job.  I also like to solve problems by looking at data in new ways to gain better insight into TWC’s operations.”